Subject: Ticket Assigned - Conversation with adeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Jul 2021 15:04:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adeel adeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adeel Bot:  Hi Adeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9678680631 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527136397            06:54 PM, 14th Jul                   Sohaib                   Hi Adeel ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:54 PM, 14th Jul                     adeel                    Kindly check 9678680631           06:54 PM, 14th Jul                     adeel                    Amount deducted from my bank           06:55 PM, 14th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:55 PM, 14th Jul                     adeel                    But max said pay on cash           06:55 PM, 14th Jul                     adeel                    Ok           06:55 PM, 14th Jul                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9678680631) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9678682594).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            06:58 PM, 14th Jul                     adeel                    But app don't show anything updated           06:59 PM, 14th Jul                     adeel                    Kindly update in app also           06:59 PM, 14th Jul                   Sohaib                   in this case, as we can the payment was captured again and a new order was placed successfully which is: (9678682594).           07:00 PM, 14th Jul                     adeel                    Let me check in the app           07:01 PM, 14th Jul                   Sohaib                   Is there anything else I can help you with?           07:02 PM, 14th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:04 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2859653