Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 20:30:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return radwa                    Bot:  Hi again! Bot:  Please enter your name Customer:  radwa Bot:  Hi Radwa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971561378230            12:17 AM, 14th Jul                     radwa                    Ok           12:17 AM, 14th Jul                   Sohaib                   Hi Radwa ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:18 AM, 14th Jul                     radwa                    Hello, I accidentally ordered a return for junior sponge can you cancel this return request           12:18 AM, 14th Jul                     radwa                    ?           12:20 AM, 14th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:20 AM, 14th Jul                     radwa                    Okay           12:20 AM, 14th Jul                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            12:24 AM, 14th Jul                     radwa                    return request for order 9674701806 Juniors Rectangular Bath Spong.           12:25 AM, 14th Jul                     radwa                    I want to cancel the request           12:25 AM, 14th Jul                   Sohaib                   Juniors Rectangular Bath Sponge           12:26 AM, 14th Jul                     radwa                    Yes           12:26 AM, 14th Jul                   Sohaib                   Your return request has been cancelled as per your request           12:26 AM, 14th Jul                     radwa                    And another question please can you tell me if their is any extra charges for the return process?           12:27 AM, 14th Jul                   Sohaib                   There is no charge for the return process           12:28 AM, 14th Jul                   Sohaib                   Is there anything else I can help you with?           12:28 AM, 14th Jul                     radwa                    I didn't get any messages for the cancellation           12:28 AM, 14th Jul                     radwa                    I will wait for the messageAnd that's it thanks alot for your help           12:29 AM, 14th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 AM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2856133