Subject: Ticket Assigned - pre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 15:00:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  pre hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599280811            06:41 PM, 11th Jul                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:41 PM, 11th Jul                     hi                    Please I need tp check when my delivery will arrive           06:41 PM, 11th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:42 PM, 11th Jul                     hi                    Okay           06:42 PM, 11th Jul                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            06:43 PM, 11th Jul                     hi                    40039201023066           06:44 PM, 11th Jul                   Sohaib                   Could you please confirm that have you order via online or store offline           06:45 PM, 11th Jul                     hi                    Storr           06:45 PM, 11th Jul                     hi                    Shuwaikh branch           06:47 PM, 11th Jul                   Sohaib                   We would advise you to contact with the store directly and they will assist you optimally as we won't be able to check offline purchases from our End in the meantime We'd appreciate your cooperation with us           06:47 PM, 11th Jul                     hi                    I called a lot but no one picks up           06:47 PM, 11th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you            06:48 PM, 11th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:48 PM, 11th Jul                     hi                             06:48 PM, 11th Jul                     hi                    Been calling all day. What is the number i shpuld cal           06:48 PM, 11th Jul                   Sohaib                   Have you purchased from Centrepoint/ Home centre           06:53 PM, 11th Jul                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           06:55 PM, 11th Jul                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           06:57 PM, 11th Jul                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:59 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2844164