Subject: Ticket Assigned - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 07 Jul 2021 13:30:40 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request. Hi,
My return package was not collected. I believe there was a confusion with the address as the collection person called me from my previous residence location to collect it but I already informed him to collect it from my new location in Dubai where they delivered the package. Kindly arrange to collect this from below address. 
Order# 9675318162
Dileepa PereraFlat 1908, Marina Diamond 4 Bldg,Al Marsa Street, Dubai Marina
Thank you.Regards,Dileepa

Sent from Yahoo Mail for iPhone

On Monday, July 5, 2021, 8:51 PM, Splash Fashions <[email-masked]> wrote:

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We’ve received your return request.

Hi Dileepa Perera, thank you for getting in touch with us. Here’s how your return 1001133292 for order 9675318162 will work.Our delivery partner will pick up your return in around 2-5 business days.
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|  Order Details   |
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Item
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Description
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Total Price
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|  SPLASH  |
|  Sustainable Striped Shirt with Short Sleeves  |
| Color: Blue |
|  Size: XXL  |
| Quantity: 1 |

  |  AED 49  |

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|  Sustainable Textured Collared Shirt with Short Sleeves  |
| Color: White |
|  Size: XL  |
| Quantity: 1 |

  |  AED 45  |

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|  Total | AED 94  |

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1. Box up your return
 
 Please include the invoice, price tags and any warranty information. 
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2. Hand over your return
 
Our delivery partner will pick it up from your doorstep. 
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3. Receive your refund
 
 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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Write us an email now, we'll get back to you as fast as we can.
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Call us on 800-SPLASH (800-775274). 
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2825651