Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 10:36:05 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hello,</div>
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<div dir="auto">Your collection agent has collected the delivered box just now.</div>
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<div dir="auto">Please arrange for refund as soon as possible.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjQxNjg1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ipe_xH-p7MEnmJcbtF61rY81xWFhx7jtoufN0qdpWrU" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjQxNjg1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z4CMjSAgPRIVRdFN2L0YSVILQOg0UxvlBgMT2dTwdOw" style="max-width: 100%"></div>
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<div>On Sun, 4 Jul 2021 at 3:17 PM Mechelle Abdul Samad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">KIND REMINDER </div>
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<div dir="ltr" class="gmail_attr">On Sat, 3 Jul 2021 at 11:57 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Mechelle,<br><br>Thank you for contacting us.<br><br>Accept our apologies for the inconvenience caused.<br>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div dir="ltr">Please note that replacement options are not currently available for (Max) products, products can be returned within 14 days through one of the following options:<br>1- You can contact our customer support team at (800629823) to book an appointment to receive the product to be returned.<br>2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on the “Order Number” from this page (<a href="https://www.maxfashion.com/ua/ar/" rel="noreferrer" target="_blank">https://www.maxfashion.com/ua/ar/</a>), and selecting the products that you want to return.<br>3- You can visit the nearest branch of (Max) and return the product to the branch.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>your friends<br>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2802722