Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 06:37:23 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Team,</span></b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please note that below shipment delivered yesterday 05-07-2021 :</span></div>
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<div class="MsoNormal">Details</div>
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<table class="MsoNormalTable" border="0" cellpadding="0" width="1398" style="width:1048.5pt">
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Barcode</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scan Time</span></b>
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<td width="258" style="width:193.5pt;border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;padding:7.5pt 2.25pt 7.5pt 2.25pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scan</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Location Code</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scanned By</span></b>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Department</span></b>
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<td style="border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;padding:7.5pt 2.25pt 7.5pt 2.25pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Cons Barcode</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scan Cons Barcode</span></b>
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<td width="257" style="width:192.85pt;border:none;border-right:solid #AB65DA 1.0pt;background:#874BAE;padding:7.5pt 2.25pt 7.5pt 2.25pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scan Comment</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Scan Source</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Created By</span></b>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Received By</span></b>
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<b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:white'>Post Time</span></b>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>290183368125</span>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>05/07/2021 15:00</span>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>POD - Proof of Delivery</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Hufuf St</span>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>401234</span>
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<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>OPS - LMX</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>PIN Verified</span>
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<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>International Scan</span>
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</td>
<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>401234</span>
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</td>
<td style="border:none;border-right:solid #EEEEEE 1.0pt;background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>وفاء</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'></span>
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<td style="background:#F3F3F3;padding:0in 2.25pt 0in 2.25pt;height:30.0pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:16.8pt">
<span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>05/07/2021 15:30</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="550" style="width:412.5pt">
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<td style="padding:0in 0in 22.5pt 2.25pt">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Best Regards,
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:0in 0in 1.5pt 2.25pt">
<div class="MsoNormal" style="line-height:13.5pt;mso-line-height-rule:exactly"><span style='font-family:"Trebuchet MS","sans-serif";color:#410099;letter-spacing:-.15pt'>FATEMA SALEH
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<td style="padding:0in 0in 9.0pt 2.25pt">
<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>CS AGENT<br>
Customer Service Department-BH </span></div>
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<td style="padding:0in 0in 6.0pt 0in">
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<td width="226" style="width:169.5pt;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:0in 0in 5.25pt 0in">
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<td width="23" style="width:17.25pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right;mso-line-height-alt:.75pt">
<span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="22" height="15" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjMyODM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.edEuJ4tarD5zuUDMfYGioop5lFMUQbu7llqO6syn-Mw" alt="http://track.smsaexpress.com/emailSign/ico-01.png"></span><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<td width="5" style="width:3.75pt;padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>+973 17 007 672
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<td width="10" style="width:7.5pt;padding:0in 0in 0in 0in"></td>
<td width="75" style="width:56.25pt;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly">
<span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#410099'>Ext.:</span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>
 5251 </span>
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<td width="23" style="width:17.25pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right;mso-line-height-alt:.75pt">
<span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="22" height="15" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjMyODQwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sc85ftyTd9nFFjSYmqN-qN9erh8bHgKKPltK0G_QOOo" alt="http://track.smsaexpress.com/emailSign/ico-02.png"></span><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>+973
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<span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="22" height="15" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjMyODQwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pnJmM4t9s6V1Hwow7ge5WHHxj9Dg2bi1tNRt_umGT0g" alt="http://track.smsaexpress.com/emailSign/ico-03.png"></span><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#939598;text-decoration:none">[email-masked]</span></a>
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<td width="23" style="width:17.25pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right;mso-line-height-alt:.75pt">
<span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="19" height="15" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjMyODQwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y05JXwqk70MZtRAyXGpZu0hswOnegAu4PDQOu3c9tsc" alt="http://track.smsaexpress.com/emailSign/ico-04.png"></span><span style='font-size:1.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<td width="4" style="width:3.0pt;padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>+973 17 910 490
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Centrepoint [mailto:[email-masked]]
<br>
<b>Sent:</b> Tuesday, July 6, 2021 04:18 AM<br>
<b>To:</b> BH Customer Care; Sukesh Nambath<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#2817820] - need escalation</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Jul 1, 2021<br>
Order ID: 6324828401<br>
Tracking ID: 290183368125</span></div>
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Assistance Required: Need missing item</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>
Issue Description: Customer placed order for 8 items but as per the customer she has only received 7 items, Under the consignment details we can see that all 8 items has been shipped and Delivered from our side.<br>
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The missing item is ​162948756 - Juniors - Juniors Fossil Baby Rocker with Toys<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Sohaib</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>2817820:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2817820