Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 20:52:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553326733            12:48 AM, 05th Jul                     hi                    Ok           12:48 AM, 05th Jul                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:48 AM, 05th Jul                     hi                    I already requested for return goods. But till not nobody come to collect           12:49 AM, 05th Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:49 AM, 05th Jul                     hi                    Ok           12:49 AM, 05th Jul                   Sohaib                   Could you please confirm that if the following contact number is correct : +971553326733           12:50 AM, 05th Jul                     hi                    Yes           12:50 AM, 05th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you            12:50 AM, 05th Jul                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:51 AM, 05th Jul                     hi                    Ok thank u           12:51 AM, 05th Jul                   Sohaib                   Is there anything else I can help you with?           12:51 AM, 05th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2812172