Subject: Ticket Assigned - return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 04 Jul 2021 17:55:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return abdulqadir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdulqadir Bot:  Hi Abdulqadir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971521947929            09:36 PM, 04th Jul                   Sohaib                   Hi Abdulqadir ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:37 PM, 04th Jul                     abdulqadir                    hi sohaib           09:38 PM, 04th Jul                     abdulqadir                    i received my order today, but there's 1 polo shirt is damaged, there is hole in shirt and other shirt look like used           09:39 PM, 04th Jul                     abdulqadir                    i want to exchange           09:39 PM, 04th Jul                     abdulqadir                    what's the process           09:39 PM, 04th Jul                     abdulqadir                    hello           09:40 PM, 04th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           09:42 PM, 04th Jul                     abdulqadir                    ok           09:43 PM, 04th Jul                     abdulqadir                             09:44 PM, 04th Jul                     abdulqadir                    there is hole in this shirt, circle for your reference           09:44 PM, 04th Jul                     abdulqadir                             09:44 PM, 04th Jul                     abdulqadir                    this shirt is look like used or old stuff           09:45 PM, 04th Jul                   Sohaib                   We are truly sorry for any delay happened. we'd appreciate Your patience. Please hold for a moment while we gather those details for you.           09:45 PM, 04th Jul                   Sohaib                   161973237 - - Iconic Slim Fit Polo T-shirt with Short Sleeves           09:45 PM, 04th Jul                   Sohaib                   162519876 - - Sustainable Slim Fit Textured Polo T-shirt with Short Sleeves           09:46 PM, 04th Jul                     abdulqadir                    yes           09:47 PM, 04th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that we will create a return request from our end to avoid any delay might be happened in the future           09:48 PM, 04th Jul                     abdulqadir                    ok           09:48 PM, 04th Jul                   Sohaib                   Would you be okay with me going ahead with that for you           09:48 PM, 04th Jul                     abdulqadir                    is there any exchange policy there?           09:49 PM, 04th Jul                     abdulqadir                    otherwise i am ok with return request           09:49 PM, 04th Jul                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splashfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:50 PM, 04th Jul                     abdulqadir                    ok           09:52 PM, 04th Jul                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971521947929). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further We'd appreciate your understanding and cooperation with us           09:52 PM, 04th Jul                   Sohaib                   The return request has been created successfully           09:52 PM, 04th Jul                     abdulqadir                    thankyou           09:53 PM, 04th Jul                   Sohaib                   Is there anything else I can help you with?           09:54 PM, 04th Jul                     abdulqadir                    no.. thankyou           09:55 PM, 04th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2811647