Subject: Ticket Assigned - REFUND
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 11:12:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  REFUND hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554061124            02:55 PM, 01st Jul                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:55 PM, 01st Jul                     hi                    6317466344           02:56 PM, 01st Jul                     hi                    Order number sir still money not refunded           02:57 PM, 01st Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:58 PM, 01st Jul                     hi                             02:59 PM, 01st Jul                   Sohaib                   Regarding the order: 6317466344  Please note that the refund has been processed successfully from our side for the amount (SAR73.85), however, due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks           03:01 PM, 01st Jul                     hi                    Its takes already 2 weeks so i have to more one week           03:02 PM, 01st Jul                     hi                    Its truly disappointing man           03:03 PM, 01st Jul                   Sohaib                   Kindly note that manually process the rejected refund from their side on 19/06/2021           03:05 PM, 01st Jul                     hi                    9 days more i have to wait           03:06 PM, 01st Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you We'd appreciate your patience with us           03:09 PM, 01st Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 01st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2797934