Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 09:45:41 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">What is going on here? Tell me when to expect the guy to come pick up my returned clothes.</div>
<div dir="auto"><br></div>
<div dir="auto">Horrible experience. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Lovelle </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 28 Jun 2021, 14:37 Lovelle D'Souza, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">I have been waiting 5 days for someone to come collect the items from me. </div>
<div dir="auto"><br></div>
<div dir="auto">Is there a number I can call to arrange? This is taking too long. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Lovelle </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 23 Jun 2021, 16:16 Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Lovelle,</div>
<div><br></div>
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<div dir="ltr">
<div dir="ltr">Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">We are truly sorry for the inconvenience caused to you. You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Splash) store across the Bahrain.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the Bahrain.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746906