Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 08:57:43 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8274058903 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594788744            12:45 PM, 01st Jul                   Sohaib                   Hi Mohammed, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:46 PM, 01st Jul                     mohammed                    Sohaib where is my order ,, they told me that its will be delivered in 1-7           12:47 PM, 01st Jul                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:48 PM, 01st Jul                     mohammed                    Okay           12:51 PM, 01st Jul                   Sohaib                   We apologize for the inconvenience, We can see that there is a delay in the delivery of your order.           12:51 PM, 01st Jul                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:51 PM, 01st Jul                     mohammed                    So now when its will be arrive           12:52 PM, 01st Jul                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            12:54 PM, 01st Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:57 PM, 01st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2797239