Subject: New Reply Received - Order # 2001894424
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 18:17:56 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Order # 2001894424  Ticket comment <div>Thanks for feedback , and waiting the refund hope ASAP</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 30 Jun 2021, at 4:24 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Salma,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that refund for the items collected from you is not processed. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items. onine<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2715897