Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 12:59:32 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526124222            04:39 PM, 29th Jun                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:40 PM, 29th Jun                     hi                    Hi Sohaib , around 1 week ago I asked for an return on your app ! But still nobody contact me !           04:42 PM, 29th Jun                     hi                    Hello?           04:43 PM, 29th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:44 PM, 29th Jun                     hi                    Ok           04:44 PM, 29th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            04:47 PM, 29th Jun                     hi                    Order number : 9670428190           04:48 PM, 29th Jun                   Sohaib                   Could you please confirm that if the following contact number is correct : +971526124222           04:51 PM, 29th Jun                     hi                    Yes           04:51 PM, 29th Jun                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:52 PM, 29th Jun                     hi                    So are they going to call me o what should  I do?           04:53 PM, 29th Jun                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            04:56 PM, 29th Jun                     hi                    Ok thank you           04:57 PM, 29th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2787577