Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 12:40:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528725920            04:27 PM, 29th Jun                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:28 PM, 29th Jun                     hi                    i ordered few things online           04:28 PM, 29th Jun                     hi                    however 2 pieces are too big           04:28 PM, 29th Jun                     hi                    i need to get this exchanged           04:29 PM, 29th Jun                     hi                    can i visit a nearby max store and get it exchanged?           04:29 PM, 29th Jun                   Sohaib                   · You can now drop off your return to any (max fashion) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max fashion) store in the UAE.   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:30 PM, 29th Jun                     hi                    so can i get the size exchanged at a max store?           04:31 PM, 29th Jun                     hi                    what if i dont want refund?           04:31 PM, 29th Jun                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases           04:32 PM, 29th Jun                     hi                    so we cannot exchange?           04:33 PM, 29th Jun                   Sohaib                   Yes at this time we don't have that option for exchange we'd appreciate your understanding and cooperation with us           04:34 PM, 29th Jun                     hi                    ok           04:35 PM, 29th Jun                     hi                    I can visit the nearest store and ask for refund by giving the things and bill right           04:36 PM, 29th Jun                   Sohaib                   Yes you can do that           04:37 PM, 29th Jun                     hi                    ok           04:37 PM, 29th Jun                   Sohaib                   Is there anything else I can help you with?           04:39 PM, 29th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2787443