Subject: Ticket Assigned - c&c
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 09:34:46 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  c&c marina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marina Bot:  Hi Marina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9673757681 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557765601            01:25 PM, 29th Jun                   Sohaib                   Hi Marina, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:26 PM, 29th Jun                     marina                    hello           01:27 PM, 29th Jun                     marina                    i need an update on the status of my order           01:27 PM, 29th Jun                     marina                    it was supposed to be very quick when i choose to collect instead of delivery           01:27 PM, 29th Jun                     marina                    any chance the items will be ready today ?           01:28 PM, 29th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:29 PM, 29th Jun                   Sohaib                   We see that you have placed your order on Jun 27, 2021 We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:30 PM, 29th Jun                     marina                    it was said one to two days           01:31 PM, 29th Jun                     marina                    not 2-3           01:31 PM, 29th Jun                     marina                    please organize for today           01:31 PM, 29th Jun                     marina                    thank you           01:31 PM, 29th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect order.           01:32 PM, 29th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:34 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786227