Subject: Ticket Assigned - c&c
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 09:21:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  c&c hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9673752525 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524668604            01:09 PM, 29th Jun                     hi                    Ok thx           01:11 PM, 29th Jun                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:12 PM, 29th Jun                     hi                    Hi. Im trying to see why my order is taking longer than usual           01:13 PM, 29th Jun                     hi                    Its a click and collect           01:13 PM, 29th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:14 PM, 29th Jun                     hi                    No problem just wish to find out thanks           01:14 PM, 29th Jun                   Sohaib                   We see that you have placed your order on Jun 27, 2021 We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:18 PM, 29th Jun                     hi                    Ok thanks           01:18 PM, 29th Jun                     hi                    So there is no problem. This is normal right?           01:18 PM, 29th Jun                   Sohaib                   Yes, that true kindly note that You’ll receive an SMS and an email when your order is ready for collection.           01:19 PM, 29th Jun                     hi                    Perfect. Thanks for your help. Good day           01:20 PM, 29th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786143