Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 09:46:52 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto"><div>Hai,<div dir="auto"><br></div>
<div dir="auto">I have updated the address and contact number.</div>
<div dir="auto">Please arrange to collect the items as soon as possible.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards</div>
<div dir="auto">Mohamed Azarudeen</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun 27 Jun, 2021, 11:42 AM Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi Mohamed,</div>
<div>​<br style="box-sizing:border-box">Thank you for your prompt response.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We sincerely apologize for the inconvenience you are facing. This is definitely not the kind of experience that we want you to have when shopping with us.However Could you please confirm that if <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">You  have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.</span>
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<div><br style="box-sizing:border-box"></div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br style="box-sizing:border-box"></div>
<div>We appreciate your continued patience and understanding.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233711254'>1624787033971.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736083