Subject: Ticket Assigned - return
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 14:32:43 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return akkas ahmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  akkas ahmad Bot:  Hi Akkas Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9672341700 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529445855            05:55 PM, 23rd Jun                     akkas ahmad                    Hi, today i received my order, there is a sholder strap is missing with lunch box.           06:03 PM, 23rd Jun                   Sohaib                   Hi Akkas ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:05 PM, 23rd Jun                     akkas ahmad                    Today i received my order           06:06 PM, 23rd Jun                     akkas ahmad                    a sholder strap is missing with lunch box           06:06 PM, 23rd Jun                     akkas ahmad                             06:07 PM, 23rd Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:10 PM, 23rd Jun                     akkas ahmad                    Hi           06:17 PM, 23rd Jun                   Sohaib                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.  Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels   You can contact our customer support team on 8006927) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           06:18 PM, 23rd Jun                   Sohaib                   you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store. Wrong products delivered cannot be exchanged, however, a return and refund can be done. You can return online purchases through the below three channels: You can contact our customer support team on (8006927-) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instruction           06:18 PM, 23rd Jun                     akkas ahmad                    If i visit center point or lifestyle, they will replace it on the spot?           06:20 PM, 23rd Jun                   Sohaib                   Yes that sure           06:22 PM, 23rd Jun                   Sohaib                   Is there anything else I can help you with?           06:25 PM, 23rd Jun                     akkas ahmad                    Thanks ?           06:29 PM, 23rd Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2756958