Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 07:54:28 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">I hope you do make the changes and keep your customers informed about any last minute changes. <div dir="auto"><br></div>
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<div dir="auto">Regards</div>
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<div dir="auto">Quaid Joher Khandwala </div>
<div dir="auto">+965-60705559</div>
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<div dir="auto" style="color:rgb(66,133,244);font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:12px;line-height:normal;font-family:sans-serif;padding:24px 0px">Show quoted text</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jun 22, 2021, 10:51 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;margin:0in 0in 0.0001pt'>Hi Quaid,</div>
<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial'>​<br style="box-sizing:border-box">Thank you for your prompt response.</div>
<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial'><br style="box-sizing:border-box"></div>
<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial' dir="ltr">We sincerely apologize for the inconvenience you are facing. This is definitely not the kind of experience that we want you to have when shopping with us. However <span style="box-sizing:border-box;font-size:14px" dir="ltr">Due to its high demand; the item might have been added and ordered already when the item came back in stock.</span>
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<div dir="ltr" style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box"><span rel="tempredactor" style="box-sizing:border-box;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box"><span rel="tempredactor" style='box-sizing:border-box;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span></div>
<div style="box-sizing:border-box"><span rel="tempredactor" style="box-sizing:border-box;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box" dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div style="box-sizing:border-box"><span rel="tempredactor" style="box-sizing:border-box;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box"><span rel="tempredactor" style='box-sizing:border-box;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div style="box-sizing:border-box"><span rel="tempredactor" style='box-sizing:border-box;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2746939