Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 13:12:56 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return gagandeep kaur                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gagandeep kaur Bot:  Hi Gagandeep Kaur ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527520656            04:53 PM, 20th Jun                   Sohaib                   Hi Gagandeep , Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:54 PM, 20th Jun                     gagandeep kaur                    Hi           04:54 PM, 20th Jun                     gagandeep kaur                    Actually ist time am oder sports bra that my same bra number but this bra that am oder not fit me i want to change           04:56 PM, 20th Jun                     gagandeep kaur                    Please help me to change am your 1st costmer           04:57 PM, 20th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:58 PM, 20th Jun                     gagandeep kaur                    Ok           04:59 PM, 20th Jun                     gagandeep kaur                    Please reply me           05:01 PM, 20th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            05:01 PM, 20th Jun                     gagandeep kaur                             05:02 PM, 20th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:04 PM, 20th Jun                     gagandeep kaur                    Ok           05:04 PM, 20th Jun                   Sohaib                   could you please provide us with item name as per in your order           05:06 PM, 20th Jun                     gagandeep kaur                    Sports light padded bra           05:07 PM, 20th Jun                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:08 PM, 20th Jun                     gagandeep kaur                             05:09 PM, 20th Jun                   Sohaib                   you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store. Wrong products delivered cannot be exchanged, however, a return and refund can be done. You can return online purchases through the below three channels: You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instruction           05:10 PM, 20th Jun                     gagandeep kaur                    Ok           05:11 PM, 20th Jun                   Sohaib                   Is there anything else I can help you with?           05:11 PM, 20th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 20th Jun                     gagandeep kaur                    Thanku so much           05:12 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740749