Subject: Ticket Assigned - out of stok
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 12:53:58 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  out of stok hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9671541550 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563247421            04:40 PM, 20th Jun                     hi                    sure           04:40 PM, 20th Jun                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:40 PM, 20th Jun                     hi                    9671541550           04:40 PM, 20th Jun                     hi                    why is one item cancelled           04:41 PM, 20th Jun                     hi                    i didnt cancel it           04:41 PM, 20th Jun                     hi                    it is still showing there is stock online           04:42 PM, 20th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:42 PM, 20th Jun                     hi                    than y is it cancelled           04:42 PM, 20th Jun                   Sohaib                   The (162539780 - - Lee Cooper Men's Slip-On Thong Slippers  ) in your order ID went out of stock, so we've partially shipped your order and the amount of AED 17.52  will be refunded back to your debit or Credit Card in 7-14 working days.           04:44 PM, 20th Jun                     hi                    But  it is still Showing the item is in sock           04:45 PM, 20th Jun                     hi                    stock           04:45 PM, 20th Jun                   Sohaib                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you but be assured we would surely get it sorted to make your shopping experience better.           04:47 PM, 20th Jun                     hi                    Hopefully this is the 3rd time within 6 months i am facing this issue, if it is not in stock it should be shown before the payment is made           04:48 PM, 20th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you            04:51 PM, 20th Jun                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           04:51 PM, 20th Jun                   Sohaib                   We'd promise you that we will work to avoid such mistakes in the future,            04:51 PM, 20th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 20th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2740636