Subject: Ticket Assigned - shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Jun 2021 15:16:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  shukran sameera abdulla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sameera abdulla Bot:  Hi Sameera Abdulla ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336364164            07:08 PM, 18th Jun                   Sohaib                   Hi Sameera ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:08 PM, 18th Jun                     sameera abdulla                    Hello, i have query that why i am not able to see the option of using my 213 points of shukran when i went to shop online           07:09 PM, 18th Jun                     sameera abdulla                    Hello, i have query that why i am not able to see the option of using my 213 points of shukran when i went to shop online           07:09 PM, 18th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           07:10 PM, 18th Jun                     sameera abdulla                    No problem , i would  appreciate ur help           07:10 PM, 18th Jun                     sameera abdulla                    Thank you           07:11 PM, 18th Jun                   Sohaib                   Kindly note that your shukran account has been linked with your Email Address: [email-masked], However, we would request you to follow the same procedure for using your shukran points           07:12 PM, 18th Jun                   Sohaib                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu. Here's how you can pay using your own Shukrans: Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            07:13 PM, 18th Jun                     sameera abdulla                    Thank you           07:13 PM, 18th Jun                     sameera abdulla                    But the points earlier were being shown           07:13 PM, 18th Jun                   Sohaib                   If you still facing problem with your shukran point you can follow the same           07:13 PM, 18th Jun                     sameera abdulla                    But one of my order processing got interrupted           07:13 PM, 18th Jun                     sameera abdulla                    And then canceled           07:13 PM, 18th Jun                     sameera abdulla                    And now i dont see the option           07:14 PM, 18th Jun                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           07:14 PM, 18th Jun                     sameera abdulla                    Thank you , alright will do so           07:14 PM, 18th Jun                   Sohaib                    If you face any issue while linking your Shukran account then please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.            07:14 PM, 18th Jun                   Sohaib                   Is there anything else I can help you with?           07:14 PM, 18th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2732311