Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 18 Jun 2021 10:27:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return asma ebrahim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma ebrahim Bot:  Hi Asma Ebrahim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97366909921            02:05 PM, 18th Jun                   Sohaib                   Hi Asma, Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:05 PM, 18th Jun                     asma ebrahim                    hi           02:05 PM, 18th Jun                     asma ebrahim                    all my order came without short           02:06 PM, 18th Jun                     asma ebrahim                             02:06 PM, 18th Jun                     asma ebrahim                    as you see its and short           02:07 PM, 18th Jun                     asma ebrahim                             02:08 PM, 18th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you            02:08 PM, 18th Jun                     asma ebrahim                             02:08 PM, 18th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           02:08 PM, 18th Jun                     asma ebrahim                    ok           02:09 PM, 18th Jun                   Sohaib                   Could you please confirm that if this your order number : 7470417240           02:10 PM, 18th Jun                     asma ebrahim                    yes this is correct           02:11 PM, 18th Jun                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max fashion) store across the BH.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max fashion) store in the BH.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:13 PM, 18th Jun                   Sohaib                   Is there anything else I can help you with?           02:14 PM, 18th Jun                     asma ebrahim                    i dont want return i want the shorts pants           02:15 PM, 18th Jun                     asma ebrahim                    ??           02:18 PM, 18th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you, To be able for we will raise a return request for you from our end to avoid any delay that might be happened in the future we'd appreciate your cooperation with us           02:19 PM, 18th Jun                     asma ebrahim                    you will give me the shorts?           02:19 PM, 18th Jun                     asma ebrahim                    can some one call me so i can explain butter           02:21 PM, 18th Jun                     asma ebrahim                    66909921           02:21 PM, 18th Jun                   Sohaib                   As per our policy when the item collected from your side the refund will be initiated to the same original payment you have used for the order also you can reach out to us via contact number : 80001629           02:22 PM, 18th Jun                   Sohaib                   Can we go ahead with a return request creation?           02:24 PM, 18th Jun                   Sohaib                   Hi Asma, I'm not getting a response from you. Are we still connected?           02:25 PM, 18th Jun                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered queries.           02:27 PM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2731185