Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Jun 2021 10:15:11 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670368626 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:58 PM, 18th Jun                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:59 PM, 18th Jun                     hi                    9670368626.my order number and i didnt recieve the order..but status showing i rejected..i didnt even recieve any call or msg from courier service           01:59 PM, 18th Jun                     hi                    And yest night i called customer service and they told. It will deliver soon..and take a complaint on courier service           02:00 PM, 18th Jun                     hi                    I want to knw the status and want my order immediately           02:00 PM, 18th Jun                     hi                    It was an urgent order and i am waiting here in my home for tat..           02:00 PM, 18th Jun                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+971582439142)  but didn't receive any response from your end           02:02 PM, 18th Jun                     hi                    Ni           02:02 PM, 18th Jun                     hi                    They didbt call           02:03 PM, 18th Jun                     hi                    Usually they used to sent eats msg fir location even they didnt di tat           02:03 PM, 18th Jun                   Sohaib                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           02:03 PM, 18th Jun                     hi                    I an a regular costumer and u can check my details           02:04 PM, 18th Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you            02:04 PM, 18th Jun                     hi                    Yesterday mirning i started waiting for the couriers           02:04 PM, 18th Jun                     hi                    Its an urgent order... ordered for a gift and i want it by today evening           02:05 PM, 18th Jun                     hi                    Get me ur courier oartet number           02:06 PM, 18th Jun                     hi                    I will cintact them           02:06 PM, 18th Jun                   Sohaib                   Please be assured  We will do our best to fix it very soon. However, we don't have the number of the courier agent at this moment Kindly note that we will inform you as soon as we get update from our courier team           02:08 PM, 18th Jun                   Sohaib                   Is there anything else I can help you with?           02:08 PM, 18th Jun                     hi                    This is not the solution           02:09 PM, 18th Jun                     hi                    I want it ummideatly           02:09 PM, 18th Jun                   Sohaib                   Rest assured We will do our best to fix it for you very soon.           02:11 PM, 18th Jun                   Sohaib                   Is there anything else I can help you with?           02:13 PM, 18th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:14 PM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2731156