Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 13:55:57 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Hello,</div>
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<div>Please can you ask the driver to show his call log as proof that he called me, which I can prove to you through my call log that he didn’t! If he can simply be honest that he was to busy to deliver as promised and that he will deliver next day is bette than lying about the customer and blaming the customer for his laziness!</div>
<div>It is a shame that he is pointing finger like a child instead of being honest about it !</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 15 Jun 2021, at 4:37 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Aysha,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that our courier partner tried to contact you on (<span style='color: rgb(63, 63, 70); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13.6px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">+<strong>97336550033</strong></span>) twice on but didn't receive any response from your end.</div>
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<div>Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Once,We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718486