Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 13:40:56 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>
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So do you reckon it will be delivered sometime this week? It’s been out for delivery yesterday and today, and nothing. I’ve got no calls and not even an sms saying “we’ve missed you” &#129335;&#127996;‍♀️</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 13, 2021 4:20:35 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2687983] - need escalation
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px"><span style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(245,247,249); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">Hi </span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">Nikol</span><span style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(245,247,249); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important">,</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
,</span>
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<span rel="tempredactor" dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:14px">Thank you for shopping with us.</span>
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<span dir="ltr" rel="tempredactor" style="box-sizing:border-box; word-break:break-word; font-size:14px">​</span><br>
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<strong dir="ltr">We apologize for the inconvenience, We can see that there is a delay in the delivery of your order.</strong>
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<strong dir="ltr">​</strong><br>
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<span dir="ltr" style="color:rgba(9,30,66,0.87); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(250,251,252); text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">And
 We’re really sorry if we’ve taken longer than usual to get back to you.</span><span dir="ltr" style="color:rgba(9,30,66,0.87); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(250,251,252); text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Our
 team is working on your issue and will get back to you as soon as possible.</span>
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<div style="box-sizing:border-box">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style="box-sizing:border-box">Your Friends,</div>
<div dir="ltr" style="box-sizing:border-box">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2687983