Subject: Ticket Assigned - on validation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 13:22:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation hi this is aira camille                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is aira camille Bot:  Hi Hi This Is Aira Camille ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469025613 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97366699731            05:06 PM, 11th Jun                   Sohaib                   Hi  Camille , Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:07 PM, 11th Jun                     hi this is aira camille                    Hello i just want to check the status of my order           05:07 PM, 11th Jun                     hi this is aira camille                    7469025613 i recieved a text message that it wasn't proccesed succesfully but they already deduct the payment from my account           05:09 PM, 11th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:09 PM, 11th Jun                     hi this is aira camille                    Okay thanks.           05:10 PM, 11th Jun                     hi this is aira camille                             05:10 PM, 11th Jun                     hi this is aira camille                    Here's the message i recieved.           05:10 PM, 11th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:14 PM, 11th Jun                     hi this is aira camille                    Uhm hello?           05:18 PM, 11th Jun                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7469025613) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7469026432).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:19 PM, 11th Jun                     hi this is aira camille                    So it means my order was succesfully ordered but under the new order number? Is that correct?           05:20 PM, 11th Jun                     hi this is aira camille                    Will this new order number reflect to my mobile app so i can track it?           05:21 PM, 11th Jun                   Sohaib                   Yes your order has been placed succssefully           05:21 PM, 11th Jun                   Sohaib                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:21 PM, 11th Jun                     hi this is aira camille                    Okay thankyou very much for your help. ?           05:22 PM, 11th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700875