Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 10:04:47 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>
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The delivery address is an office. I don’t work on Saturdays! </div>
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If the driver can deliver tomorrow, change my address to the house address please - DreamTower 2, apartment 616, Dubai Marina. </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 11, 2021 1:30:53 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2687983] - need escalation
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Hi ​<span dir="ltr" style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Nikol</span>,<br style="box-sizing:border-box">
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Thank you for your prompt response.</div>
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We sincerely apologize for the inconvenience you are facing. This is definitely not the kind of experience that we want you to have when shopping with us.However We have raise this case to the courier partner again from our end on priority and will be asking
 them to contact you on priority. </div>
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Please do let us know if you are not contacted by tomorrow, we will be happy to investigate further.</div>
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We appreciate your continued patience and understanding.</div>
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Your Friends,</div>
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The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2687983