Subject: Note Added - [#2106077] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 15:31:37 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2106077    Subject:  Returns   Requester: نوره    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Order ID: 6266314679</div>
<div dir="ltr">order date: Jan 22, 2021</div>
<div dir="ltr">Tracking ID: 46404081080</div>
<div dir="ltr">Amount: SAR 593,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Issue Description:</div>
<div dir="ltr" style='box-sizing: border-box; font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px'><br></div>
<div dir="ltr">The customer <span dir="ltr" style='color: rgb(0, 0, 0); font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>paid for this order online to Aramex </span>before receiving the order on <span style="color: rgb(0, 0, 0); font-family: SceneAlt, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: nowrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(240, 240, 240); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">27 Jan 2021</span>, and the same mentioned as per tracking on Aramex Web. The order not delivered to the customer and not RTO as per Aramex. We escalated many times to Aramex regarding this issue but not getting any response from them, the customer asking about the refund and the customer came to us on 15/02/2021.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kindly check and do the needful,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Regards</div>
<div dir="ltr">Samer</div>
</div>