Subject: Ticket Assigned - REFUND
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 14:37:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  REFUND hello sir                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello sir Bot:  Hi Hello Sir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:17 PM, 07th Jun                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:18 PM, 07th Jun                     hello sir                    Hello sir           06:18 PM, 07th Jun                     hello sir                    Sir i sent refund query last month           06:19 PM, 07th Jun                     hello sir                    And till now i haven't received my payment back           06:19 PM, 07th Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:21 PM, 07th Jun                     hello sir                    ?           06:21 PM, 07th Jun                     hello sir                    Ok           06:21 PM, 07th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            06:23 PM, 07th Jun                     hello sir                    Ok           06:23 PM, 07th Jun                     hello sir                    Sending           06:23 PM, 07th Jun                     hello sir                             06:24 PM, 07th Jun                     hello sir                    6300893971           06:25 PM, 07th Jun                   Sohaib                   Regarding the order: 6300893971  Please note that the refund has been processed successfully from our side for the amount (SAR130.65), on 19/05/2021however, due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks           06:27 PM, 07th Jun                     hello sir                    Its still too late           06:27 PM, 07th Jun                     hello sir                    And how can i manually collect it           06:28 PM, 07th Jun                     hello sir                    From where, if not in mu account           06:28 PM, 07th Jun                     hello sir                    My*           06:28 PM, 07th Jun                   Sohaib                   Kindly note that will be manually deposited in your account directly end with 0618           06:29 PM, 07th Jun                     hello sir                    Ok i will wait for more 1 week, as its already more than 2 weeks           06:30 PM, 07th Jun                     hello sir                    Thanku           06:30 PM, 07th Jun                   Sohaib                   We will do our best to fix it ASAP.           06:31 PM, 07th Jun                   Sohaib                   Is there anything else I can help you with?           06:31 PM, 07th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683853