Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 05:33:27 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thank you for your feedback. We do know that baby seater does not need assembly. We had  requested  help for installing it in the car. There was limited information in the manual and want to make sure that it is installed correctly as  small mistake can lead
 potentially dangerous for baby. <br>
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Anyway thank you for your feedback back<br>
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Regards <br>
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Anoop<span id="ms-outlook-android-cursor"></span> <br>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 6, 2021 6:37:24 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2655748] - need escalation
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<div dir="ltr">Hi Anoop,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologize however, we have heard back from our team and it appears that we do not have assembly option available for this. This item does not requires assembly and you must have received the manual with assembly instructions with
 this item.</div>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2655748