Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 12:48:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return rakesh panda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rakesh panda Bot:  Hi Rakesh Panda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97335066373            04:33 PM, 06th Jun                   Sohaib                   Hi Rakesh,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:34 PM, 06th Jun                     rakesh panda                    Vry good evng…i just want confirm are you accepting return request?           04:36 PM, 06th Jun                   Sohaib                   We are truly sorry for any delay happened. we'd appreciate Your patience. Please hold for a moment while we gather those details for you.           04:37 PM, 06th Jun                     rakesh panda                    Ok           04:38 PM, 06th Jun                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you. Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            04:41 PM, 06th Jun                   Sohaib                   However, we would like to inform you that we accept the return via the following process           04:44 PM, 06th Jun                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepoint) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:45 PM, 06th Jun                   Sohaib                   Is there anything else I can help you with?           04:45 PM, 06th Jun                     rakesh panda                    1sec let me read your information first.           04:45 PM, 06th Jun                   Sohaib                   Sure we would be happy with that           04:46 PM, 06th Jun                     rakesh panda                    Ok.that much only i wanted to confirm.nothing else thank you?           04:47 PM, 06th Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678315