Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Jun 2021 12:51:37 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div>
<div dir="auto">Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">I am totally surprised this happened again and I don’t know what is d reason. I order several times and I receive my  order same adress. </div>
<div dir="auto"><br></div>
<div dir="auto">Other hand the  item I ordered now it’s showing out of order can u tell me how to  order same request.</div>
<div dir="auto"><br></div>
<div dir="auto">I don’t want to any complain just I need my same order arrange again and send to me or if u want I can collect my order nearest centet point counter.</div>
<div dir="auto"><br></div>
<div dir="auto">Looking forward to hearing from your soon </div>
<br><div class="gmail_quote"><div></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 4 Jun 2021 at 10:51 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div>
<div style="box-sizing:border-box;word-break:break-word">Hi Razi,</div>
<div style="margin-bottom:0.0001pt"><br></div>
<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial'><span style='box-sizing:border-box;word-break:break-word;font-size:11pt;font-family:Arial,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0);white-space:pre-wrap'>Thank you for contacting us. </span></div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor" style="font-size:14px">​</span><br>
</div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor" style="font-size:14px"><span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>We sincerely apologize for the inconvenience you are facing. <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>This is definitely not the kind of experience that we want you to have when shopping with us However </span></span></span><span rel="tempredactor">we would like to inform you that our courier partner informed us<span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'> that your area is located in is not serviceable</span> <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>from their side for delivery.</span></span>
</div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor"><span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>​</span></span><span>Unfortunately we are unable to resend the items once the return process has already been initiated.</span>We can understand your frustration here, if I was in your shoes I would be feeling the same. </div>
<div style="margin-bottom:0.0001pt"><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Stay Safe!</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​Your Friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
</div></div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div dir="ltr"><span style="color:rgb(56,45,36);font-family:verdana,sans-serif;font-size:9.5pt">Regards,</span></div>
<div dir="ltr"><span style="color:rgb(56,45,36);font-family:verdana,sans-serif;font-size:9.5pt"><br></span></div>
</div></div></div></div></div></div></div></div>
<div style="font-size:12.8px"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="font-size:13px"><div style="font-size:12.8px"><div style="font-size:12.8px"><div style="font-size:12.8px"><div style="font-size:12.8px"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div style="font-family:arial,sans-serif">
<b style="font-family:verdana,sans-serif;font-size:12.8px"><span style="color:rgb(56,45,36);font-size:9.5pt">Razi Ahmad</span></b><br>
</div>
<div style="font-family:arial,sans-serif"><b style="font-family:verdana,sans-serif;font-size:12.8px"><span style="color:rgb(56,45,36);font-size:9.5pt">Chief Engineer</span></b></div>
<div><font><br><span style="font-size:12.8px">M </span><span style="font-size:12.8px">+</span><span style="font-size:12.8px">966535086985</span><span style="color:rgb(56,45,36);font-size:9pt">| </span><u style="font-size:12.8px"><span style="color:rgb(17,85,204);font-size:9pt"><a style="color:rgb(17,85,204)" href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></u><span style="color:black;font-size:9pt"> </span></font></div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div></div></div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2661488