Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 07:42:52 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto"><span style='font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)'>Hi, the shipped items are not complete There are 2 items missing</span></div>
<div dir="auto"><span style='font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)'> Bathrobe 8 to 9 yrs </span></div>
<div dir="auto"><span style='font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)'>Rocco stationary set (i recieved only 1 but i ordered 2 each different model)</span></div>
<div dir="auto"><span style='font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; background-color:rgb(255,255,255)'> My order details Items from Order# 8263387410 AWB FP0527210003066 </span></div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 02/06/2021 3:20 pm (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2643557] - need escalation </div>
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Hi bibi almutawa,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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We sincerely apologize for any inconvenience caused, <br style="box-sizing:border-box">
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<div style="color:rgb(51,51,51)">We’re on it - and we’ll do our best to sort this out quickly.</div>
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<div style="color:rgb(51,51,51)">Feel free to get in touch if you need further assistance.</div>
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<div style="margin:0in 0in 0.0001pt; color:rgb(24,50,71)"><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The</span><span> </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643557