Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 16:27:30 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammed zainuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed zainuddin Bot:  Hi Mohammed Zainuddin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8266485638 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569644108            08:12 PM, 02nd Jun                   Sohaib                   Hi Mohammed  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:14 PM, 02nd Jun                     mohammed zainuddin                    Hi, Sohaib           08:14 PM, 02nd Jun                     mohammed zainuddin                    with reference to the above mentioned order i require your help           08:15 PM, 02nd Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:16 PM, 02nd Jun                     mohammed zainuddin                    The only issue right now is that , by oversight i seem to have entered the wrong Contact Number which needs to be rectified           08:18 PM, 02nd Jun                   Sohaib                   Could you please provide us with correct contact number           08:18 PM, 02nd Jun                     mohammed zainuddin                    +96569644108           08:19 PM, 02nd Jun                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:20 PM, 02nd Jun                     mohammed zainuddin                    Thank You.           08:21 PM, 02nd Jun                     mohammed zainuddin                    will the number be rectified in the order page ?           08:21 PM, 02nd Jun                   Sohaib                   kINDLY  note that we will do our the best to fix that for you optimally           08:24 PM, 02nd Jun                     mohammed zainuddin                    Alright, Thanks.           08:24 PM, 02nd Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:27 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2661532