Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 13:32:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6313180367 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561114829            05:19 PM, 01st Jun                   Sohaib                   Hi  Mohammad ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           05:24 PM, 01st Jun                     mohammad                    Please check my order 6313180367           05:24 PM, 01st Jun                     mohammad                    i will collect from centerpoint           05:24 PM, 01st Jun                     mohammad                    not received message           05:25 PM, 01st Jun                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           05:25 PM, 01st Jun                     mohammad                    ok           05:25 PM, 01st Jun                   Sohaib                   We see that you have placed your order on May 30, 2021. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:27 PM, 01st Jun                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           05:27 PM, 01st Jun                     mohammad                    please do needful           05:27 PM, 01st Jun                     mohammad                    sohaib           05:28 PM, 01st Jun                   Sohaib                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 4-5 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect order.           05:31 PM, 01st Jun                     mohammad                    thanks           05:31 PM, 01st Jun                     mohammad                    appreciated Mr. Sohaib           05:31 PM, 01st Jun                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654940