Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 14:53:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation wajahat                    Bot:  Hi again! Bot:  Please enter your name Customer:  wajahat Bot:  Hi Wajahat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6311802576 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            06:36 PM, 31st May                     wajahat                    Ok           06:36 PM, 31st May                   Sohaib                   Hi Wajahat ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:40 PM, 31st May                     wajahat                    6311802576           06:40 PM, 31st May                     wajahat                    Plss check when iam going to recived my order           06:41 PM, 31st May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:42 PM, 31st May                     wajahat                    Ok           06:42 PM, 31st May                   Sohaib                   Could you please confirm that if the following contact number is correct : +966541051576           06:43 PM, 31st May                     wajahat                    Yes right           06:44 PM, 31st May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:47 PM, 31st May                     wajahat                    What happned why its not delver i recived messag ur parcel is out for delvery           06:48 PM, 31st May                     wajahat                    But iam. Aiting since  than           06:49 PM, 31st May                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we have investigated the same at this moment we will inform you via registered email as soon as we get updates from our concern team           06:51 PM, 31st May                     wajahat                    Ok thanks           06:51 PM, 31st May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:52 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2650013