Subject: Ticket Assigned - REFUND
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 12:52:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  REFUND jamie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jamie Bot:  Hi Jamie ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590445671            04:30 PM, 31st May                     jamie                    ok           04:33 PM, 31st May                     jamie                    one item missing from my order           04:33 PM, 31st May                     jamie                             04:33 PM, 31st May                     jamie                    item missing is my oil for my humidifier           04:34 PM, 31st May                     jamie                    anyone to assist pls           04:34 PM, 31st May                   Sohaib                   Hi Jamie  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           04:35 PM, 31st May                   Sohaib                   We are truly sorry for any delay happened.           04:35 PM, 31st May                     jamie                    yes please           04:37 PM, 31st May                     jamie                    one item missing from my order           04:37 PM, 31st May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           04:37 PM, 31st May                     jamie                             04:38 PM, 31st May                     jamie                    i encircled the item missinv from my order           04:38 PM, 31st May                   Sohaib                   After checking your order, we found out that your order has been delivered completely, including (162754927 - - Vanilla Orchid Fragrance Oil - 30 ml  ).   If you still believe that the item is missing please LET US KNOW.           04:39 PM, 31st May                     jamie                    its not in the box           04:40 PM, 31st May                   Sohaib                   We would like to inform you that we have processed the refund of amount (SAR 31.0344 ) on (31/05/2021) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:45 PM, 31st May                   Sohaib                   We would like to inform you that we have processed the refund of amount (SAR 0.4656 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:46 PM, 31st May                     jamie                    i got a message of a return           04:46 PM, 31st May                     jamie                    how will i return if i dont have an item? its missing in the box           04:46 PM, 31st May                   Sohaib                   WE have processed the refund for the missing item           04:48 PM, 31st May                   Sohaib                   We sincerely apologize for any inconvenience caused to you            04:48 PM, 31st May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649245