Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 09:21:33 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  053021000548 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561145156            01:08 PM, 31st May                   Sohaib                   Hi, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:09 PM, 31st May                     hi                    My order was not delivered to me and in the system it is saying undelivered I need to know why it was scheduled for 9pm evening yesterday when the address saying office           01:09 PM, 31st May                     hi                    FP053021000548           01:10 PM, 31st May                     hi                    This is the order           01:10 PM, 31st May                     hi                    I am in office now till 5           01:10 PM, 31st May                     hi                    Hiw I will receive 9pm           01:10 PM, 31st May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:10 PM, 31st May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971588903038           01:13 PM, 31st May                     hi                    Hello           01:15 PM, 31st May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971588903038           01:16 PM, 31st May                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           01:18 PM, 31st May                     hi                    R u there           01:19 PM, 31st May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:19 PM, 31st May                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            01:20 PM, 31st May                   Sohaib                   We sincerely apologize for any inconvenience caused to you            01:20 PM, 31st May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2648004