Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 09:21:10 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation maryam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563669752            01:10 PM, 31st May                     maryam                    I placed an order which I got a bag, when I opened it after a few days, I realized one of the handles is damaged, bent to the side. I spoke to an agent and I was asked to request for return. I did but I still haven’t been contacted regarding the return           01:12 PM, 31st May                     maryam                    order 9657677235           01:12 PM, 31st May                     maryam                             01:12 PM, 31st May                   Sohaib                   Hi Maryam , Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:13 PM, 31st May                   Sohaib                   Could you please confirm that if the following contact number is correct : +971563669752           01:18 PM, 31st May                     maryam                    Yes           01:18 PM, 31st May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:19 PM, 31st May                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            01:19 PM, 31st May                   Sohaib                   We sincerely apologize for any inconvenience caused to you            01:19 PM, 31st May                     maryam                    Ok thank you           01:20 PM, 31st May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2648000