Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 11:25:18 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>With reference to the below email, please note below my account details.</span></div>
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#2E75B6'>TOUFIC HASSAN EL SAID</span></div>
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#2E75B6'>001-680800-001</span></div>
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<div class="xmsonormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#2E75B6'>AE800200000001680800001</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Awaiting your confirmation on the transfer.</span></div>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>   Regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'></span></i></b></div>
<div><b><i> </i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>   Tawfic Said</span></i></b></div>
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<img width="67" height="58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTA4NDIxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.c5Nae-LUj_BKWhNK6W7baj6CYdPBb9FMeXpY29tervI" align="left" alt="CCC Logo1"><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>Head
 of Heavy Lift Dep’t</span></i></b>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>Email :
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>Tel : +971 2 6549254</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>Mob: +971 50 9788781</span></i></b></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint [mailto:[email-masked]]
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<b>Sent:</b> Saturday, May 29, 2021 9:20 PM<br>
<b>To:</b> Tawfic Said (HLD) &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXTERNAL] need escalation</span>
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<span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121'>This message was sent from outside CCC. Please do not click links or open attachments unless you recognise the source of this email and know the content is safe.
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2635757</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Sohaib Ahmed :
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi </span><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#3F3F46'>Tawfic,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for shopping  with us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>We’re really sorry that your order didn’t work out.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Please share your bank details so that we can credit your refund to your account:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>· Bank name &amp; branch:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>· Account name:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>· Account number:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>· IBAN number:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Come back soon to get something you like.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2635757:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635757