Subject: New Reply Received - need escalation urgent
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 16:00:51 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  urgent  Ticket comment <div>Dear team members </div>
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<div>You people instructed the same via customer care chat and we visited centrepoint khurais branch , they said it is available in Rabwa branch so go thr and we went thr too but they even don’t bother to check the inventory and behave rudely.</div>
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<div>Either give the item detail where it is available and we will go and show your mail so that they can behave properly or make credit note for full price of the item as the item is no longer available on sale. </div>
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<div>Hope u respect your customers.</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 May 2021, at 4:00 PM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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<div><span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Shikha,</span></div>
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<div><span style="font-size: 14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We see that you want to exchange the shoe which you ordered from our website due to  WRONG item delivered issue. </span></div>
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<div><span rel="tempredactor" style="font-size: 14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>​For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We thank you for your understanding and cooperation. ​Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639121