Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 14:49:08 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return jovelyn canaman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi good afternoon  sir/madam Bot:  Please enter your name Customer:  im jovelyn canaman po  my order arrived ths afternoon   i have problem with the size of two tshirt   can i change the size? Bot:  Please enter your name Customer:  jovelyn canaman Bot:  Hi Jovelyn Canaman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  +966580634281 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6312018307 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966580634281            06:42 PM, 29th May                     jovelyn canaman                    Okey thanks           06:42 PM, 29th May                   Sohaib                   Hi  Jovelyn ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:43 PM, 29th May                     jovelyn canaman                    Hi ma'am i problem with the size of the T-shirt i ordered, can i change it?           06:44 PM, 29th May                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:45 PM, 29th May                   Sohaib                   Is there anything else I can help you with?           06:45 PM, 29th May                     jovelyn canaman                    The blue lee cooper size 2XL.  Can i change it to large?           06:45 PM, 29th May                   Sohaib                   In the meantime, an exchange is not available at www.splashfashion.com.           06:46 PM, 29th May                   Sohaib                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           06:46 PM, 29th May                   Sohaib                   You can now drop off your return to any (splash) store across the KSA. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the KSA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:47 PM, 29th May                   Sohaib                   Is there anything else I can help you with?           06:47 PM, 29th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639958