Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 14:13:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558737628            05:57 PM, 29th May                     hello                             05:59 PM, 29th May                     hello                    I got wrong size heels and i want to change           06:00 PM, 29th May                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           06:05 PM, 29th May                   Sohaib                   As per the policy, we do not offer an online exchange of any items. However, we would suggest you visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.  ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           06:10 PM, 29th May                   Sohaib                   Is there anything else I can help you with?           06:10 PM, 29th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639780