Subject: Ticket Assigned - Conversation with tisha anna simon
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 11:41:44 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tisha anna simon tisha anna simon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tisha anna simon Bot:  Hi Tisha Anna Simon ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9647697669 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551145878            08:47 PM, 05th Apr                   Mohamed                   Hi Tisha, Thank you for contacting us. This's Mohamed . I will be happy to help you.           08:47 PM, 05th Apr                     tisha anna simon                    Hi           08:48 PM, 05th Apr                     tisha anna simon                    They called me for delivery yesterday morning bit I was not able to answer my phone           08:48 PM, 05th Apr                     tisha anna simon                    Hence I replied to their watsapp asking whether its possible to deliver after 1700 but later I I received message that it was returned as I rejected           08:49 PM, 05th Apr                     tisha anna simon                    So if they are unable to deliver it I can collect it from max or splash store in Mushrif mall           08:50 PM, 05th Apr                   Mohamed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:51 PM, 05th Apr                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:54 PM, 05th Apr                     tisha anna simon                    Ok           08:54 PM, 05th Apr                     tisha anna simon                    Ho           08:54 PM, 05th Apr                     tisha anna simon                    Will they contact me or I need to contact customer service again?           08:55 PM, 05th Apr                   Mohamed                   we will update you via email           08:55 PM, 05th Apr                     tisha anna simon                    Ok. Thank you           08:55 PM, 05th Apr                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:57 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2358588