Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 09:39:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation vijil                    Bot:  Hi again! Bot:  Please enter your name Customer:  vijil Bot:  Hi Vijil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658672438 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 AM, 23rd May                   badri                   Hi, Thank you for contacting us. My name is badri , I will be happy to assist you.           10:27 AM, 23rd May                     vijil                    Where is my order           10:28 AM, 23rd May                     vijil                    Placed on 5th may           10:28 AM, 23rd May                   badri                   this is your order number 9658672438           10:32 AM, 23rd May                   badri                   Please confirm if you are contacting regarding the following order number:           10:37 AM, 23rd May                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:40 AM, 23rd May                   badri                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:41 AM, 23rd May                     vijil                    Hello           10:41 AM, 23rd May                     vijil                    Nonsense           10:41 AM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2611892