Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 12:17:01 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
But if you check the previous email they said that they refund the full amount<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 21, 2021 6:26:59 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2446519] - Returns
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<div dir="ltr">Hi Ghassan,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED127.59 ) on (23/04/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it. amount none refundable
  (AED 21.408)</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2446519