Subject: New Reply Received - need escalation urgent
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 07:24:27 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  urgent  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/IkoKXOLuIOCBgM5obnWjag~~/AALN9wA~/RgRig02lPVcDc3BjQgpgnCUaomAe1GFzUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
Kindly provide us with the full address and the customer's contact number to avoid further delays. <br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/5/2021 4:21 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2568800] - need escalation urgent<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>Hi Team,</div>

<div> </div>

<div>Problem Statement: Late Delivery</div>

<div>Order Date :Apr 28, 2021</div>

<div>Order ID:6302521518</div>

<div>Tracking ID:SD001846955</div>

<div> </div>

<div dir="ltr">Problem Statement: Late Delivery<br>
Order Date :Apr 27, 2021<br>
Order ID:6302109602<br>
Tracking ID:SD001819289</div>

<div dir="ltr"> </div>

<div>Assistance Required: Need Urgent Delivery</div>

<div> </div>

<div>Issue Description: The order was shipped from our side on 4/30/21  but till now the order has not delivered to the customer hence the customer complaint he did not receive any call from our courier team that so we request you to arrange a delivery on priority basis.</div>

<div> </div>

<div>Regards,</div>

<div dir="ltr">Mohamed.</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">في الخميس, 13 مايو في 12:05 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date :Apr 28, 2021<br>
Order ID:6302521518<br>
Tracking ID:SD001846955<br>
Assistance Required: Need Urgent Delivery</span></div>

<div dir="ltr">
<br>
<span class="separator">Issue Description: The order was shipped from our side on 4/30/21  but till now the order has not delivered to the customer hence the customer complaint he did not recive any call from our courier team that so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
M.Murshed</span>
</div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/foAl2PLAUMTBUdhwBG_4Qg~~/AALN9wA~/RgRig02lPlcDc3BjQgpgnCUaomAe1GFzUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2568800