Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 19:30:41 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ZT-I9qwPWHtnixDgobqsZQ~~/AALN9wA~/RgRigqZaPVcDc3BjQgpgnNpyoWAYeCBeUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
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Kindly note that we will arrange for the delivery to be done at the earliest as requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/5/2021 10:43 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2536745] need escalation<br>
 
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<div>There is a new comment in the ticket submitted by عبدالعزيز عبدالله الزهراني to HelpMaxAE</div>
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Comment added by : Mohamed Nagy<br>
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<div class="MsoNormal">Dear Team,</div>

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<div class="MsoNormal">As per the customer the delivery associate did not communicate with him, the customer want the shipment so please coordinate the delivery the soonest,</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Mohamed Nagy</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 16, 2021 6:20 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2536745] - need escalation</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="_x0000_i1030" src="http://click.netsuite.com/q/WS-XoXJPPgSprosLO9oM1A~~/AALN9wA~/RgRigl2lPVcDc3BjQgpgnCUqoWAT0bbHUiVlc2NhbGF0aW9ucy5keGJ0ZWFtQGxhbmRtYXJrZ3JvdXAuY29tWAQAAAAB" style="width:0.0083in;height:0.0083in" width="1"></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Kindly be advised that the customer has requested to cancel the order.  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Please check and advise further instructions. <br>
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Best regards, <br>
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<span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C380cb1a0b2824c16b6af08d91875bef7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567716255900643%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FiU4J%2BEapeRjMxXJmqhz496zu9maNW7ynOttQyJGPFM%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img height="49" id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in;height:0.5083in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Nagy%40landmarkgroup.com%7C380cb1a0b2824c16b6af08d91875bef7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637567716255910600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1CvPBrT%2F3fCjBnxwsuZd5cAezKBSbwuuh%2F2%2BHz9bU4M%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>16/5/2021 11:04 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2536745] - need escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">On Wed, 12 May at 7:24 PM <span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif"><span class="separator">Problem Statement: Late Delivery</span></span>
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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Order Date : May 2, 2021</span></span><br>
<span style="font-size:10.5pt;font-family:'-apple-system' , serif"><span class="separator">Order ID: 6304231919</span><br>
<span class="separator">Tracking ID: SD001906984</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Customer Contact Number:  +966533781154</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Customer Address:  Bani Saar, Al-Azhar District. Al-Roumi next to the Electricity Company, Raghadan, Al Baha, Saudi Arabia (SA)</span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Assistance Required: Need Urgent Delivery</span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Issue Description: The order was shipped from our side on 03/05/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif"><span class="separator">Regards,</span><br>
<span class="separator">Sohaib</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2536745:1125156</span>
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