Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 May 2021 15:05:26 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Madam,<div dir="auto"><br></div>
<div dir="auto">Kindly understand me what the scenario happened in my return </div>
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<div dir="auto">1<b>.  <u>Order 96577441283</u></b>
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<div dir="auto">     In this order, i requested for return 3 items. But i requested this return 3 time for 3 items. I give the first request for textured mid rise cuffed joggers then after 2 hours i give requested for solid knit bomber jacket. Then after two days one pick up guy came for items . But i don't know, he came for which item. Pick up guy had enough details of return item what i requested , I give two items (above mention names )to that guy. But i got only refund of textured mid rise cuffed joggers</div>
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<div dir="auto">"<b><i>Solid knit bomber jacket refund i didn't get</i></b> "</div>
<div dir="auto">I returned two items in one bag . But i got one item refund.</div>
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<div dir="auto">2. <u>Order<b style="font-family:sans-serif"> 96577441283</b></u>
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<div dir="auto">Last week i requested return of checked shirt with spread collar from this order </div>
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<div dir="auto">"<b><i>But Nobody came to collect or pick up the return item</i></b>"</div>
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<div dir="auto">I ordered small size of this item as you can see my last order from my history</div>
<br>3.  <b><u>Order 9658706008</u></b><div dir="auto"><br></div>
<div dir="auto">In this order , i requested for return on last week textured high neck sweatshirt and all over print t-shirt with Henley neck</div>
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<div dir="auto">"<b>Nobody came to collect or pick up this items"</b>
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<div dir="auto">I already ordered small size of this items as you can see my order history</div>
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<div dir="auto">Kindly arrange for pick up remaining 3 items from 2 different order ID, and please give the pending refund of above mentioned item from point no.1</div>
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<div dir="auto">If you have any doubts , kindly contact me </div>
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<div dir="auto">Faithfully</div>
<div dir="auto">Muhammad Mushthak Pallathodi</div>
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<div dir="auto">Address</div>
<div dir="auto">Zulal Water Factory </div>
<div dir="auto">Hamdah, Maliha</div>
<div dir="auto">Near Dhaid town</div>
<div dir="auto">Sharjah UAE</div>
<div dir="auto">Mobile : 0562097967</div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 16 May, 2021, 3:15 pm Muhammed Mushthak P, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear sir,<div dir="auto"><br></div>
<div dir="auto">Please note my adress</div>
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<div dir="auto">Muhammad Mushthak</div>
<div dir="auto">Zulal Water Factory</div>
<div dir="auto">Maliha , Hamdah</div>
<div dir="auto">Near Town Dhaid</div>
<div dir="auto">Sharjah</div>
<div dir="auto">Mob : 0562097967</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 16 May, 2021, 11:25 am Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Muhammed,</div>
<div>​<br style="box-sizing:border-box">Thank you for your prompt response.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We sincerely apologize for the inconvenience you are facing.a </div>
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<span style='color:rgba(9,30,66,0.87);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen,Ubuntu,"Fira Sans","Droid Sans",Cantarell,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>Could you please confirm that if the following contact number is correct : </span> +971562097967 &amp;</div>
<div dir="ltr">Once , kindly share with us full address so we can forward to our courier team to arrange on priority.</div>
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<div style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial;margin:0in 0in 0.0001pt'><span style='box-sizing:border-box;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We look forward to hearing from you.</span></div>
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<div>We appreciate your continued patience and understanding.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2581332